FAQs

Where is your outlet?

We do not have any outlets. We sell jewellery online.

How can I contact you?

You can call or WhatsApp us at +92-336-3637247 and email at support@luxius.com.

ORDERS:

What to do if I want to know something about my desired product?

If you have any queries, feel free to give us a call or Whatsapp at +92-336-3637247 670. You can also DM us on our Instagram or Facebook page. Our customer support manager is always there to help you.

How can I place my order?

If you want to place an order, you can book your order on our website, or you can also DM us on Instagram or send us a message on WhatsApp.

How can I cancel my order?

If you want to cancel your order, email us at support@luxius.com or WhatsApp us at +92-336-3637247.

How do I track my order?

If you want to track your order, let us know on our WhatsApp number +92-336-3637247. We will provide you with your tracking number.

SHIPPING:

In how many days do you ship in Pakistan?

We do free shipping all over Pakistan in 4 to 5 Business days.

Do you provide good packaging?

Yes, we provide luxury packaging to all our customers. It includes a beautiful box for your product alongside caring tips and a care cloth.

PAYMENT:

What are your shipping charges for Pakistan?

We do free shipping all over Pakistan.

What payment methods can customers use from Pakistan?

Customers from Pakistan can pay through their Credit or Debit Card, Bank Transfer, JazzCash, EasyPaisa, or they can avail of free COD (Cash on delivery)

EXCHANGE & REFUND POLICY:

Do you offer free exchange?

Yes, we will exchange anything within 7 days of shipment. 

Will you guys refund me if I don't like your jewellery?

Yes, we will refund your money within 7 days of shipment.