Refund policy

All items are carefully checked before dispatch to ensure that your purchase is in excellent condition. If you are not satisfied or an item arrives broken or damaged, you may request a return or exchange within 15 days of purchase, subject to the conditions below.

However, for a product to be successfully refunded or exchanged:

  • The item must be unused.

  • It must be in its original packaging.

  • The receipt/order details must be provided.

  • Size-related returns, refunds, or replacements are not accepted for products where the size is clearly mentioned on the product page. Customers are responsible for checking the mentioned size before placing an order.

  • If a product does not have a size mentioned on its product page, size-related returns, refunds, or replacements may be accepted, subject to our inspection and approval.

Our Refund and Exchange Procedure:

  • Change of mind is not acceptable for returns or exchanges.

  • However, if you still wish to return the product despite this, you may do so at your own discretion. In such cases:

    • You will be responsible for sending the parcel back through any courier service at your own expense.

    • A 350 PKR deduction will be applied to the total amount to cover the initial shipping cost.

  • Luxius will only cover return shipping charges if the item delivered is damaged, broken, or if a wrong/incorrect item has been sent.

  • Please contact our customer support team via email at support@luxius.com or WhatsApp at +92-336-3637247 to receive the return address.

  • Once we receive the item, it will be inspected carefully. If the product is found to be used, scratched, damaged, or not in its original condition, no refund will be issued.

  • If the item passes inspection and is approved, the refund will be processed within 24 hours via Bank Transfer, EasyPaisa, or JazzCash.